Once an order is fulfilled 1- 3 days, it completes the Processing phase, and enters the Shipping phase. You will be provided with a tracking number automatically. This tracking number is able to be used to review all tracking updates leading up to the delivery of the package. We recommend using https://www.17track.net/en for tracking purposes.
Shipping Policy
Dear Customer
We’re all aware of COVID-19 and the implications it has for global supply chains, and Homeoutset is no different. We’ve found better solutions than all of our competitors, but no one is untouchable in a global pandemic.
There are currently shipping delays on all Homeoutset orders. But here’s what to expect:
When an order is shipped an email is sent to you via your email. Here's what you might see even a few weeks after the order was shipped.
This does not mean that there is no movement on your package. It simply means that your order is being shipped and is on it's way to the destination country. But since it is being shipped via cargo boat, there are no additional opportunities for updates throughout the order's journey. The tracking information will update again once the package lands at a port in the country it is being shipped to.
Unfortunately Homeoutset cannot ship to Cuba, Haiti, Dominican Republic, Iran, Crimea, Syria, and North Korea.
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Intercontinental orders 1-3 weeks
A FEW OTHER THINGS TO NOTE:
1. 17Track.net, the blue Airplane Icon is their “Shipping” icon across the entire website. This does not mean your products are sent via airplane, any orders paid for after April 9th are being shipped via cargo boat.
2. This type of tracking update (example shown above) means that the tracking number has been “picked up” by the shipping company of the destination country (U.S. is likely be USPS, etc). This does not mean the package is in this physical location, it means the shipping company has prompted that the order is now en route.
3. Temporarily during COVID-19 shipping conditions, this will be the only update you receive until it lands in the destination country. Your 17Track.net link may have different layouts depending on where it is shipped from, and where to.
As always, if you have any questions about this or anything else, we are here to support you around the clock at info@homeoutset.com